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FAQs

Click a category below to view FAQs.
Catalog
Registration
Cart/Checkout
Order Tracking
Questions

Catalog

Can I find a part by Part Number? Yes, if you know the PARTSMART Part Number or the Replacement Part Number type it into the Search Box at the top right of your browser window and click "go".

Registration

Do I need to register? To view the site, you do not need to register. However, to make a purchase or to receive future product updates and promotions you will need to create a customer profile.

How do I register? Once you have put all your items in your cart, click "Checkout". Complete all required fields and click "Continue".

OR

Click "Your Account" at the top right of your browser page or "Login/Register" in the center of the home page or footer of the parts pages.

Cart/Checkout

How do I get to my shopping cart? You can access your shopping cart at any time by clicking "My Cart" at the top of your browser page

How do I buy a part? Once you find a part you wish to purchase, click the "Add to Cart" button. Once you've added the part(s) to your cart, click "My Cart" (at the top of your browser page) to access your cart. You may then begin the online purchase process by clicking the "Checkout" button.

If you have registered with us before, log in by entering your email address and password, then verify that all information is correct. From here you can click on a part's categories or put a part number or description into the search function to start shopping.

OR

If you are a new customer, create your Customer Profile by filling out all required spaces, then verify that all info is correct and click "continue". Select which shipping method you prefer. If applicable, enter any coupons or promotion codes you may have. Enter credit card information. And finally, click "finish" to submit your order. You will then receive an email confirmation of your order.

Order Tracking

When order is confirmed shipped, you will receive an email with a link to the carrier’s website with tracking number. You can also go to the "your account" link on the website and select the order in you want to track. Tracking numbers will be shown along with a link to the carrier's website to track the package.

Questions

We want to provide the best online experience possible. Customer Service Representatives are available Monday thru Friday 7am-7pm CST at 1-888-471-6989. Or, you can email us at partsmartparts@navistar.com.